Orthopaedic Devices in Vancouver, Surrey, Chilliwack & Prince George

Introduction & Consultation

We encourage new clients to make an appointment with one of our qualified Orthotists (pronounced “Or-tho-tist”). There is never any obligation to purchase a brace or orthotic at this consultation.

This appointment is an opportunity for you to meet with our team members and to get an idea of what is available for you and how we can be of service.

Whether it is for short-term (post-op care) or long-term treatment (such as management of an ongoing condition), our Orthotists are happy to discuss with you about what to expect and how to prepare for your orthotic care.


The first step in providing orthotic treatment is doing a complete assessment. This includes learning about your background, lifestyle and medical history, as well as examining your skin condition, sensation, muscle strength, joint range of motion, balance and ambulation (walking). This important step will help us identify your goals and to determine the best treatment options for you.

Shape Capture & Orthotic Design

Depending on the required orthotic device, we may need to take measurements or a cast of the body part requiring the orthosis. At Pentland’s, we can cast in several different methods to meet the needs of our patients. We offer digital scanning, plaster bandage, foam box impression, slipper casting and fiberglass bandage for shape capture.

When casting is necessary, your Orthotist will use one of the above casting techniques to create a highly accurate 3D ‘negative’ mold of your body part. This process is very important, as the clinician uses casting to position your foot or other body part in a corrected position. This cast is removed from your body just before hardening (which takes a couple of minutes). The cast then gets filled with liquid plaster, and becomes a ‘positive’ mold. The Orthotist carefully modifies your plaster cast with the necessary corrections to prepare it for production.

The design of your custom-made orthosis is unique to each individual and their needs. Your Orthotist will create the device based on their assessment findings and the prescription instructions from your health care professional.


Your orthotics or brace will generally be ready approximately 2-3 weeks after the casting appointment. If you are having foot orthotics fit, this appointment will include making sure they fit properly to your feet and shoes. You will be given ‘Wear and Care Instruction’ and any necessary follow-up appointments can be booked at this time.

For fitting of Ankle Foot Orthotics (AFO/Ankle brace), some minor adjustments will generally be necessary, including strap placement and trimming the brace.


In some instances, adjustments may be required. If your orthotics or brace is not fitting comfortably after a two week break in period, we strongly encourage you to call and schedule for a follow-up appointment. Adjustments on all in-house custom-made orthotics and braces are covered under our 90-day warranty (starting from the dispense date).


If you have any questions or concerns about your orthotics or device, please contact us and schedule an appointment have your orthotics or brace checked to make sure it is fitting optimally. We can re-furbish and repair older devices as well.

Your safety and comfort are our number one priority. If at any time you experience discomfort with your orthosis or a change in your ability to function with it, please call and make an appointment for follow up.