At Pentland's Prosthetics and Orthotics Clinic, we are seeking a dedicated and proficient Client Care Advisor to join our dynamic team at our Surrey Office at 200- 9645 137 Street, Surrey, BC V3T 4G8. This full-time position is Monday to Friday, 8 am to 4 pm, 40 hours per week, which includes a half-hour paid lunch break per day.

As a pivotal member of our clinic, the Client Care Advisor will play a crucial role in ensuring smooth and efficient operations, providing exceptional support to both our staff (clinicians & technicians) and clients/patients. This position is ideal for someone who thrives in a fast-paced environment, demonstrates strong organizational skills, and is committed to delivering outstanding client service. If you're looking to make a meaningful impact in a role that balances administrative proficiency with compassionate client interaction, we encourage you to apply.

Key Responsibilities

• Client/Patient and Appointment Management: Warmly welcome clients/patients and answer the phone, ensuring a professional atmosphere. Manage and coordinate appointment bookings efficiently.
• Funding Inquiries: Provide detailed information regarding funding options and respond to all related queries from clients/patients.
• Support for Funding Submissions: While the Vancouver head office will manage the initial funding application process, the role involves tracking and following up on clients'/patients' funding applications with various governing agencies and private insurers.
• Form Preparation and Management: Handle all necessary external and internal documentation for clinicians and clients/patients.
• Supply Management: Oversee the purchase of office and workshop supplies as per the requirements specified by the team.
• Billing and Relationship Building: Conduct billing processes for governing agencies, private insurance, and direct clients/patients while fostering strong relationships.
• Referral Follow-ups: Maintain regular communication with hospitals, physicians, and medical facilities post-referral to cultivate positive professional relationships.
• Team Collaboration and Support: Work effectively in both independent and team settings, providing assistance to other staff members as needed.
• Additional Duties: Undertake other tasks as requested by the General Manager, relevant to the role.

Qualifications

• Passion for Helping: Demonstrates a deep commitment to enhancing the well-being of clients/patients through compassionate service and effective problem-solving.
• Organizational Skills: Exhibits strong organizational abilities, ensuring efficient management of tasks and responsibilities in a fast-paced environment.
• Communication Skills: Possesses excellent verbal and written communication skills, capable of effectively interacting with clients, medical professionals, and team members.
• Attention to Detail: Pays close attention to detail, ensuring accuracy in appointment scheduling, document management, and billing processes.
• Problem-Solving Abilities: Able to identify issues promptly and develop effective solutions to enhance client satisfaction and operational efficiency.
• Team Player: Works collaboratively within a team setting, providing support and assistance to other staff members to achieve common goals.
• Experience in Healthcare Administration: Prior experience in a healthcare or clinic setting is preferred but not mandatory.

Training and Development

Comprehensive training will be provided at our Vancouver head office, ensuring you are well-prepared to excel in your role.

Ready to join our team?

We're looking for someone to start in early 2025. Our comprehensive compensation package includes a competitive salary ranging from $42,000 to $45,000 annually, depending on experience. Benefits include a half-hour paid lunch break, paid vacation, monthly team events, performance bonuses, extended health benefits, and an RRSP contribution plan. We value the skills, clinical experience, and potential you bring to our team. Please send your resume and cover letter to hr@pentlands.ca. We will reach out to candidates whose qualifications closely match our needs.

We are pleased to offer an exciting opportunity for a Certified Orthotist to join our team of experienced clinical and technical professionals at Pentland's Surrey location, to provide orthotic services to a wide range of clients to improve their mobility, function and independence. Surrey office address: 9645 137 Street, Second Floor (#200), Surrey, BC V3T 4G8.

The position is full-time, 5 days a week, with paid lunch break, paid vacation, monthly event, bonus, group benefits (extended health benefits), and RRSP included in the package. A competitive salary will be negotiated commensurate with the skills and potential the successful candidate brings to the position. A signing/relocation bonus is available as well.

Expected start: ASAP

At Pentlands, we are committed to promoting a diverse, respectful and inclusive work environment where innovation, excellence, love and teamwork are part of everyday life. For our clients, all health professionals and staff strive to ensure that our prosthetic and orthotic treatment gives them the confidence to achieve their life goals and full potential.

Ready to join? Please contact General Manager Tim Yang at tim.yang@pentlands.ca or (604) 719-2688.

We are excited to expand our Vancouver office to meet the high volume of client demand, so we are seeking a Certified Prosthetist (CP) to join our team of experienced clinical and technical professionals at Pentland's Vancouver location.

The successful candidate will be responsible for providing orthotic and/or prosthetic services to a diverse range of clients to improve their mobility, function, and independence. This is a full-time position, 5 days a week (Mon-Fri), with paid lunch break, paid vacation, monthly events, bonus, group benefits (extended health benefits), and RRSP included in the package. The salary will be competitive and commensurate with the skills, clinical experience, and potential. A relocation bonus is available as well. The expected start date is flexible.

At Pentlands, we strive to promote a diverse, respectful, and inclusive work environment where innovation, excellence, love, and teamwork are part of everyday life. We are committed to ensuring that our prosthetic and orthotic treatments give our clients the confidence to achieve their life goals and full potential.

Ready to join? Please contact General Manager Tim Yang at tim.yang@pentlands.ca or (604) 719-2688.

We are excited to expand our Prince George office to meet the high volume of client demand, so we are seeking a Certified Orthotist/Prosthetist or CPO to join our team of experienced clinical and technical professionals at Pentland's Prince George location.

The successful candidate will be responsible for providing orthotic and/or prosthetic services to a diverse range of clients to improve their mobility, function, and independence. This is a full-time position, 5 days a week (Mon-Fri), with paid lunch break, paid vacation, monthly events, bonus, group benefits (extended health benefits), and RRSP included in the package. The salary will be competitive and commensurate with the skills, clinical experience, and potential. A relocation bonus is available as well. The expected start date is flexible.

At Pentlands, we strive to promote a diverse, respectful, and inclusive work environment where innovation, excellence, love, and teamwork are part of everyday life. We are committed to ensuring that our prosthetic and orthotic treatments give our clients the confidence to achieve their life goals and full potential.

Prince George, located in BC’s Northern Interior, is a dynamic city that offers an array of year-round outdoor activities, including mountain biking, rock climbing, water sports, skiing, snowboarding, snowshoeing, and ice fishing. The city boasts the Otway Nordic Centre, which has over 55 km of cross-country skiing trails. Additionally, Prince George hosts numerous annual events and festivals, such as the Northern FanCon, the Coldsnap Music Festival, and the Prince George Farmers Market.

Ready to join? Please contact General Manager Tim Yang at tim.yang@pentlands.ca or (604) 719-2688.